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Job Description
If you are a current City of Olathe employee, please click this link to apply through your Workday account.
Employment Type
Part Time (up to 19 hours)
Job Summary
Do you enjoy working with people and helping answer questions? Do you pride yourself on being organized and tactful? The City of Olathe is looking for a friendly face to help with a variety of responsibilities as part of our Customer Service team working part-time at the front desk of the Olathe Community Center. If you want to join a team that focuses on continuous improvement, innovation, and collaboration while providing valuable assistance to the Olathe public, this job may be just the fit for you!
VARYING WORK HOURS RUN 7 DAYS A WEEK
STARTING HOURLY PAY RANGE: $17.50 - $18.43 BASED ON EXPERIENCE
For more details, review the full job details and requirements below.
The Customer Service Representative I performs a variety of routine customer service-related functions such as handling telephone calls, processing Point of Sale (POS) transactions, assisting customers with questions and directions. The Customer Service Representative I is part of a job progression that includes Customer Service Representative I, II, and III.
Key Responsibilities- Greets customers and visitors with excellent customer service in a fast paced environment; responds to customer inquiries in-person and through phone, email, or chat; provides routine information and instruction regarding services, programs, and facilities; actively works towards the successful resolution of customer concerns and escalates matters according to established practices.
- Maintains customer records, information, and other details in support of services or programs; uses systems and technology to support customers with forms, registrations, purchases, and other program requirements.
- Follows facility and program policies and practices; monitors customer access to facility and programs and enforces policies with respect and consistency.
Qualifications
Experience: Two years of customer service and administrative experience is required along with excellent computer skills including proficiency with Microsoft Office basic functions. The successful candidate will also need strong customer service, time management, and organization skills.
Education: A high school diploma or equivalent is required.
Licenses & Certifications: None
Language: Proficiency with verbal and written English language required. Additional proficiency with Spanish preferred.
Environmental or Physical Demands: May be required to lift at least 20 lbs. - Greets customers and visitors with excellent customer service in a fast paced environment; responds to customer inquiries in-person and through phone, email, or chat; provides routine information and instruction regarding services, programs, and facilities; actively works towards the successful resolution of customer concerns and escalates matters according to established practices.
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ABOUT THE COMPANY
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City of Olathe
Show moreThe City of Olathe consistently ranks as one of the best places to work, live and raise a family. That didn’t happen by accident.
It happened because thousands of dedicated City employees work each day to make life better in our community. “Setting the standard for excellence in public service” is not just a saying in Olathe. It is what we do.
Olathe’s quality of life is second to none, and we believe our employees deserve the same. The City of Olathe values and fosters an innovative, diverse, and inclusive culture. We offer competitive pay, health and dental coverage, retirement plans, and educational reimbursement. Employees can take advantage of the all-encompassing LiveWell wellness program to help them be their best selves—mentally, physically, socially, and financially. The City of Olathe champions continuous training and development for employees at all levels. It is our belief that if our employees continue to grow and be successful, both personally and professionally, then the City will serve our residents in the best ways possible.
If you’re looking for a career where you can serve others, make a difference, and grow, then your path starts here. -