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Job Description
POSITION OVERVIEW
Applications accepted from: ALL PERSONS INTERESTED
Division: PARTS
Reporting Location: Various*
Workdays and Hours: Various*
*Subject to change
ABOUT US
MISSION: The mission of the Fleet Management Department is to provide the City of Houston with the best value fleet management services.
VISION: The vision of the Fleet Management Department is to be recognized as the best managed fleets in the country.
For further information pertaining to the Fleet Management Department, please visit: Who is the Fleet Management Department? About Fleet Management Department .
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS:
The Fleet Management Department is seeking a Customer Service Representative II for the Parts Division. This position performs a variety of manual and clerical duties related to the ordering, purchasing, receiving, stocking, storage, issuance, and distribution of parts, tools, materials, supplies, equipment, inventory, and surplus property. The role also supports the maintenance and repair of inventory items and assists in the operation of Just-In-Time (JIT) warehouse storage areas, receiving functions, inventory control systems, and material management facilities. Additionally, the position oversees customer service operations to ensure efficient and accurate parts support as well as driving to various locations to conduct inventory counts and delivery of automotive parts.
The Customer Service Representative II duties include but are not limited to the following:- Use standard problem-solving techniques to provide general information and customer assistance for quality service.
- Research, analyzes, and resolves standard customer problems and inquiries by various forms of communication, i.e. phone, email, in person, etc.
- Prepare documentation to adjust customer accounts while maintaining security and confidentiality.
- Maintains and monitors various records and reports on customer assistance including state mandated electronic systems.
- May collect and balance daily revenue from sale of permits, receipts or fees.
- May create work orders and project numbers. May contact other companies to release services on completed projects.
WORKING CONDITIONS
The position is physically comfortable most of the time with occasional periods of stooping, bending and/or lifting of materials up to 50 pounds safely.
There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a monitor.
This is a FLEET Management Department Position at the Tier I Level.
MINIMUM REQUIREMENTS
EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED.
EXPERIENCE REQUIREMENTS
Two years of administrative or customer service-related experience is required.
Substitution: An Associate’s degree may be substituted for up to two years of the experience requirement.
LICENSE REQUIREMENTS
N/A
PREFERENCES
Preference will be given to qualified applicants with previous experience with MS Excel, MS Access, SAP, and Asset-works M5. Two years or more of experience sourcing heavy duty diesel parts, and body shop experience in a retail or maintenance environment is preferred. Driving License is highly desired.
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED
The selection process will involve application review and/or interview. The department may administer a skill assessment.
SAFETY IMPACT POSITION - YES
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
Pay Grade 15
APPLICATION PROCEDURES:
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm orcall (832) 393-6049.
If you need special services or accommodations, call (832) 393-6049. (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new hires and re-hires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:- Medical
- Dental
- Vision
- Wellness
- Supplemental Insurance
- Life insurance
- Long-term disability
- Retirement pension
- 457 deferred compensation plan
- Employee Assistance Program
- 10 days of vacation each year
- 13 city holidays, plus one floating holiday
- Compensable Sick Leave
- Personal Leave
- Flexible schedules
- Hybrid-Telework for eligible positions
- Professional development opportunities
- Transportation/parking plan
- Section 125 pretax deductions
- Dependent Care Reimbursement Plan
- Paid Prenatal, Parental and Infant Wellness Leaves
- Healthcare Flexible Spending Account
Closing Date/Time: 2/12/2026 11:59 PM Central -
ABOUT THE COMPANY
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Houston Airport System
Show moreOUR STOREY | HOUSTON AIRPORT SYSTEM
The Houston Airport System provides a safe and dynamic air services network that fosters economic vitality for the transportation industry and facilitates a strong level of global connectivity for a diverse and growing population living throughout the greater Houston region.
OUR MISSION
We exist to connect the people, businesses, cultures and economies of the world to Houston.
OUR VISION
Establish the Houston Airport System as a five-star global air service gateway where the magic of flight is celebrated.
OUR HISTORY
In 1937, as Houston began its ascent to become the energy capital of the world, the city acquired the site of its first major commercial airport, William P. Hobby Airport.
As the City of Houston continued to grow so did the Houston Airport System, adding George Bush Intercontinental Airport in 1969 and Ellington Airport in 1984. Today, George Bush Intercontinental Airport serves as the premier long-haul international airport facility, while Ellington Airport supports both general aviation flights as well as a host of government/military operations. Hobby Airport opened an international concourse and welcomed back international service in October 2015, serving destinations in Latin American and the Caribbean.
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