Customer Service Representative

Job Description:

Customer Service Representative

Description

CAREER DESCRIPTION

CUSTOMER SERVICE REPRESENTATIVE


Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.

THIS RECRUITMENT IS OPEN TO THE PUBLIC

This recruitment will be advertised from Tuesday, May 12, 2026 through Monday, May 18, 2026.

Human Resource Services (HRS) will be accepting applications for one (1) day, Tuesday , May 19, 2026 until 11:59 PM (PST) .

CLERK-RECORDER
The Clerk-Recorder is responsible for issuing, handling, and safeguarding a variety of public records, including property records, marriage licenses, and birth and death certificates. The Clerk-Recorder utilizes an Electronic Recording Delivery System (ERDS), which allows for the County of Orange and other Partner Counties in the State of California to electronically record property documents. The Clerk-Recorder is in charge of overseeing the Orange County Archives, which is the main repository for historical property documents and vital records.

Click here to learn about the Clerk-Recorder Department.
Click here to learn more about the County of Orange.

THE OPPORTUNITY
The Customer Service Representative (CSR) is the first line of contact for Clerk-Recorder customers. This position provides customer service in an office setting, which includes, but is not limited to, the following: greeting and assisting customers in person, email or over the telephone, answering to inquiries about various public records, reviewing and accepting applications, issuing licenses and certificates, collecting fees and cashiering purchase transactions, establishing a rapport, projecting a professional tone, addressing complaints, recording notes electronically for each call, responding to email inquiries, assisting clients with program applications, and completing other work assigned.

MINIMUM QUALIFICATIONS AND CORE COMPETENCIES
The ideal candidate will demonstrate knowledge and experience in the following core competencies:

TECHNICAL SKILLS

• Modern office practices and procedures, including filing methods and systems and operation of office equipment.
• Handling confidential and sensitive information
• Performing difficult office work requiring independent judgment, accuracy, and speed.
• Understanding, interpreting, and applying complex procedures, rules and regulations, and directions in order to process or to verify the accuracy of information or documents.
• Demonstrating intermediate to expert proficiency with Microsoft Office (Excel, Word, Access, PowerPoint)
• Exercising discretion when conducting analysis of issues and data to support program policy and decision making.

EFFECTIVE COMMUNICATION

• Presenting ideas and complex material clearly, concisely, logically, and persuasively both verbally and in writing
• Speaking and writing effectively using correct grammar to convey complex information clearly and articulately.
• Working effectively and interacting with department staff, other agencies, vendors, and the public in a professional manner at all times.
• Listening actively to customers to gain a full understanding of issues.
• Establishing and maintaining cooperative working relationships with peers, supervisors, managers, customers, and the public
• Providing work-in-progress status updates proactively and informs others when work is completed.

CUSTOMER SERVICE

• Listening skills to identify customer’s needs.
• Handling customer questions and complaints
• Interacting in a considerate and sensitive manner demonstrating kindness, patience, and empathy
• Seeking to provide the highest quality service to all customers.

ORGANIZATION AND PLANNING

• Performing work timely and accurately in a high volume and fast paced environment
• Possessing strong organizational and planning skills that allow them to be highly productive and efficient to meet deadlines.
• Working independently and effectively to prioritize multiple, competing tasks.

PROBLEM SOLVING

• Adapting to change and different processes quickly and positively.
• Seeking ways to contribute to the department's goals and missions.
• Achieving results by taking initiative and identifies solutions to problems that are identified.
• Using analytical abilities to problem solve and creatively seek alternative solutions.
• Some assignment may require travel among County facilities.
• Formulating and presenting recommendations following analysis

MINIMUM QUALIFICATIONS
Click here for complete classification description for Customer Service Representative.

NOTE: Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.).

SPECIAL REQUIREMENTS
Possession of a valid California drivers' license, Class C or higher and a clean driving record while employed in this classification may be required by the date of appointment as position may involve traveling to several satellite offices located in north and south Orange County. A driving records check consisting of a Department of Motor Vehicles (DMV) check may be conducted to verify the clean driving record.

RECRUITMENT PROCESS
Applicants who have demonstrated meeting the minimum and/or desirable qualifications based on their responses to the supplemental question(s) will be invited to participate in one or more job-related assessments.

Online Assessments (Weighted 100%)
Applicants will be notified of their test date and access code, if applicable. After the assessment is completed and scored, only those applicants who are most competitive will move forward to the next step in the recruitment process.

Application Screening (Refer/Non-Refer)

After the assessment is completed, applications will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only the names of candidates whose qualifications were verified will be referred to the next step regardless of their score on the assessment.

Veterans Employment Preference Policy (VEPP)
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here (Download PDF reader)(Download PDF reader)to review the policy.

Based on the Department's needs, the selection procedures listed above may be modified. Candidates will be notified of any changes in the selection procedures

Eligible List
Once the candidates’ application screening has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

ADDITIONAL INFORMATION

EMAIL NOTIFICATION:
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com.

FREQUENTLY ASKED QUESTIONS:
Click here for additional Frequently Asked Questions.

For specific information pertaining to this recruitment, please contact Sarah Correa at 714-834-3116 or at Sarah.Correa@ocauditor.gov

EEO INFORMATION

Orange County, as an equal employment opportunity employer,
encourages applicants from diverse backgrounds to apply.

Non-Management Benefits
In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS).

Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
http://www.ocers.org/active-member-information

Click here for information about benefits offered to County of Orange employees.

Closing Date/Time: 5/18/2026 11:59 PM Pacific

Salary:

$48,900.80 - $65,582.40 Annually