HELP DESK - TECHNOLOGY TECHNICIAN

Job Description:

HELP DESK - TECHNOLOGY TECHNICIAN

Description

OVERVIEW

This is an excellent opportunity for someone looking to get their foot in the door and grow within Information Services. The Help Desk Technology Technician provides professional and technical expertise in the area of desktop computer support for county staff.

What You’ll Do

• Receive and process customer service requests
  
• Perform system and network password administration
  
• Manage Microsoft Active Directory user accounts
  
• Troubleshoot and resolve issues related to:
  - Microsoft Office Suite
  - Microsoft Operating Systems
  - Outlook
  - VoIP phones
  - County-owned printers
  - PC hardware and software
  
• Support software needs, including device builds using Windows deployment technologies
  
• Diagnose and resolve hardware issues for PCs, printers/scanners, signature pads, laptops, televisions, smartboards, tablets, and other peripherals
  
• Maintain PC inventory and assist with county PC fleet management
  

What You’ll Bring
(Minimum Qualifications)

• Associate’s Degree in computer science or closely related field and at least one year of troubleshooting experience working with: Microsoft Office Suite, Microsoft Operating Systems, Outlook, SharePoint, OR
• Three years of troubleshooting experience working with: Microsoft Office Suite, Microsoft Operating Systems, Outlook, SharePoint

Please note: Relevant work experience demonstrating required knowledge, skills, and abilities may substitute for educational requirements. Work experience is essential and cannot be replaced by additional education.

Other preferred experience:

• A+ Certification
  

For the complete job description: https://www.kitsap.gov/hr/JobClassifications/Help%20Desk.pdf
For more information about: Kitsap Information Services

OTHER POSITION RELATED INFORMATION

Who May Apply: This position is open to the general public. Applications will be screened for qualifications and completion of all the required materials and forms. The most competitive applicants may be contacted for further steps in the selection process, which may include testing for office and computer skills.
This position is classified as eligible for overtime under the Fair Labor Standards Act (FLSA)
This position is covered under a collective bargaining agreement with AFSCME 1308 KC-070-25 CBA AFSCME 1308 1.1.2025 - 12.31.2027.pdf and the Kitsap County Personnel Manual Membership in the (union/guild) is optional.
Application Requirements

All applicants, internal and external, must submit a complete and fully detailed application. Your application must clearly demonstrate how you meet all minimum qualifications for the position by the posted closing date.

To be considered, your application must:

• Be fully completed, including all supplemental questions. Provide specific and detailed information showing that you have performed the duties and gained the experience required for the role. Include the total years of relevant experience, quantified based on full-time equivalency. Applications that are incomplete, lack sufficient detail, or do not clearly demonstrate that the applicant meets all minimum qualifications will be screened out and will not move forward in the hiring process. Meeting the minimum qualifications is required.

Prior to employment, the successful candidate must:

• Submit official transcripts from an accredited college or university or business school, if education is being used to meet the minimum qualifications.
• Pass all job-related examinations/tests necessary to demonstrate required knowledge, skills and abilities, as determined by the hiring authority at time of job posting.
• Authorize and complete a criminal background check. Information received is reviewed on a case-by-case basis and will not necessarily remove a candidate from consideration.

• Kitsap County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please contact our Human Resources Office.
• This posting may be used to fill future openings.
• Only authorized employees and hiring authorities have access to the application materials submitted. Per RCW 42.56.250, all applications for public employment, including the names of applicants, resumes, and other related materials submitted with respect to an applicant are exempt from public inspection.

At Kitsap County, we strive to take care of our team! Our employees are the greatest asset of Kitsap County, and we take pride in offering a highly competitive compensation and benefits package to all eligible employees.

County Paid Benefits Include:
Medical - Kaiser Permanente (HMO) or Aetna (PPO)
Dental - Delta Dental or Willamette
Vision - VSP
Flexible Spending Accounts (FSA)
Life Insurance - Basic, Accidental Death and Dismemberment (AD&D), Voluntary Term Life Insurance (VTL)
MetLife Long Term Disability
Voya Voluntary Insurance
Transportation incentives
Employee Assistance Program
Travel Assistance Program
Wellness program
Benefits become effective on the first calendar day of the month following the month in which the employee is hired except if the employee's hire date is the first calendar day of the month, benefits begin on the day of hire. More information about employee benefits is available on the county's website at: Benefits or the Kitsap County Digital Benefits Guide .

*Voluntary benefit options also available at the employee's expense

Retirement:
Employees are covered under the PERS retirement plan provided through the Washington State Department of Retirement Systems and Social Security.

Deferred Compensation (IRS Plan 457b): tax-deferred savings program

Holidays
11 paid holidays and 2 additional floating holiday per year, 1 additional floating holiday after 10 years of service.

Vacation Leave
New employees are credited with 48 hours of annual leave upon hire and will be begin accruing at the rate of 8 hours per month starting on their 7th month of employment. Employees may carry over 360 hours from one calendar year to the next. Annual leave accrual will increase upon tenure, as follows:
Upon completion of 2 years: 15 days per year (10.00 hours per month)
Upon completion of 5 years: 20 days per year (13.33 hours per month)
Upon completion of 10 years: 25 days per year (16.67 hours per month)

Sick Leave
All new hires will be credited with 48 hours of sick leave upon hire and will begin accruing at the rate of 8 hours per month starting on their 7th month of employment. Employees may carry over 1200 hours from one calendar year to the next.

***Part-time employees benefit contributions and leave accruals will be prorated***

Additional compensation that you may be eligible for:
Shift differential
Overtime
Stand by pay
Call-back pay

Current County Employees
If you are transferring or promoting into this position you are responsible for reviewing these benefit changes; prior to accepting a position. In addition, it is your responsibility to notify the Auditor's Payroll Division of a change in union status.

Union Membership
This position is covered under AFSCME Local 1308 Courthouse Employees collective bargaining agreement. To view the bargaining agreement please visit our website: https://www.kitsapgov.com/hr/Pages/Collective-Bargaining-Agreements.aspx

NOTE: This is a general overview of the benefits offered through employment with Kitsap County, and every effort has been made to ensure its accuracy. If any information on this document conflicts or is incorrect with the provisions of the Personnel Manual, applicable laws, policies, rules or official plan documents they will prevail. The Personnel Manual is available at: https://www.kitsap.gov/hr/Documents/Personnel%20Manual%202026/Personnel%20Manual%20-%202026.pdf

Closing Date/Time: 5/25/2026 11:59 PM Pacific

Salary:

$66,019.20 - $84,468.80 Annually