911 Telecommunicator

Summary

911 Call Takers are often the first people to speak with someone reporting an emergency. They ask focused questions, confirm where help is needed, and document information for the personnel responsible for coordinating the response.In some communications centers, call taking is a separate assignment from radio dispatch. In others, employees train for both functions. The official vacancy explains the duties included in this position.Position Details Duty Location: {airport_name}, Midway, FLEmployer: The hiring emergency communications agency identified in the official vacancyPay: {salary_min}–{salary_max} per yearSchedule: {work_schedule}Appointment Type: {appointment_type}Who May Apply: {who_may_apply}Application Deadline: {closing_date}911 call-taking services commonly operate 24 hours a day. Depending on staffing needs, employees may work rotating shifts, nights, weekends, holidays, and overtime.What You May Do Answer incoming emergency calls and assigned nonemergency linesConfirm the incident location and caller's callback informationUse approved questions to identify the nature and urgency of the situationEnter accurate details into call-processing or dispatch softwareForward incident information promptly to the appropriate dispatch functionHelp distressed callers focus on essential questions and instructionsUse approved language-access and accessibility resources when neededProvide authorized pre-arrival instructions only within training and certificationExperience and Education Requirements Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.General Conditions of Employment Meet agency-specific employment eligibility and age requirementsComplete required background checks and hiring assessmentsComplete additional screening identified in the announcementSuccessfully complete call-taking training and performance evaluationsObtain applicable certifications within the required timeframeProtect caller privacy and confidential incident informationCall Takers spend substantial time using telephone headsets, keyboards, and computer displays. The work may involve repeated exposure to callers experiencing fear, injury, or loss. Review the official vacancy for essential functions, scheduling expectations, and available accommodations.Benefits for eligible employees may include health insurance, retirement contributions, paid leave, employee‑assistance programs, and continuing training. Availability depends on the employer, appointment type, and work schedule.#J-18808-Ljbffr

Job Description

911 Call Takers are often the first people to speak with someone reporting an emergency. They ask focused questions, confirm where help is needed, and document information for the personnel responsible for coordinating the response.In some communications centers, call taking is a separate assignment from radio dispatch. In others, employees train for both functions. The official vacancy explains the duties included in this position.Position Details Duty Location: {airport_name}, Midway, FLEmployer: The hiring emergency communications agency identified in the official vacancyPay: {salary_min}–{salary_max} per yearSchedule: {work_schedule}Appointment Type: {appointment_type}Who May Apply: {who_may_apply}Application Deadline: {closing_date}911 call-taking services commonly operate 24 hours a day. Depending on staffing needs, employees may work rotating shifts, nights, weekends, holidays, and overtime.What You May Do Answer incoming emergency calls and assigned nonemergency linesConfirm the incident location and caller's callback informationUse approved questions to identify the nature and urgency of the situationEnter accurate details into call-processing or dispatch softwareForward incident information promptly to the appropriate dispatch functionHelp distressed callers focus on essential questions and instructionsUse approved language-access and accessibility resources when neededProvide authorized pre-arrival instructions only within training and certificationExperience and Education Requirements Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.General Conditions of Employment Meet agency-specific employment eligibility and age requirementsComplete required background checks and hiring assessmentsComplete additional screening identified in the announcementSuccessfully complete call-taking training and performance evaluationsObtain applicable certifications within the required timeframeProtect caller privacy and confidential incident informationCall Takers spend substantial time using telephone headsets, keyboards, and computer displays. The work may involve repeated exposure to callers experiencing fear, injury, or loss. Review the official vacancy for essential functions, scheduling expectations, and available accommodations.Benefits for eligible employees may include health insurance, retirement contributions, paid leave, employee‑assistance programs, and continuing training. Availability depends on the employer, appointment type, and work schedule.#J-18808-Ljbffr