IT Supervisor

Job Description

Full-time position available with the General Services Department-Information Technology Division
Pay Range: $6,619-$9,929 per month
Work Location: 2400 Troost Ave
Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m., *Telework available after 6-month probationary period
Application Deadline Date: November 12, 2026

About Us

About the General Services Department

The General Services Department (GSD) is the operational backbone of our city's infrastructure. We provide strategic oversight, asset management, and technological innovation across seven core divisions. Our team ensures that city government operates safely, efficiently, and sustainably every day.

• City Architect: Responsible for structural design and planning, modernizing civic spaces and preserving historical landmarks.
• Fleet Services: Responsible for vehicle lifecycle management and maintenance. Fleet sustains public safety, emergency and municipal operations.
• Facilities & Security: Responsible for safe, functional city operations and the protection of public, employees and community visitors daily.
• Information Technology: Responsible for digital infrastructure, cyber security and tech support. IT connects municipal networks and powers public digital services.
• Procurement: Responsible for maximizing taxpayer dollars through fair vendor bidding and strategic purchasing and contract management.
• Records Management: Responsible for data compliance, retention and archiving. Safeguarding institutional knowledge and public transparency.
• Real Estate: Property acquisition, leasing and management. Secures strategic land for parks, housing and infrastructure. Optimizing the City's portfolio and public-private land partnerships.

Click here for more about this department

Responsibilities

What You'll Do:

Operational Leadership
• Supervise and coordinate the daily activities of technical staff supporting Health Department operations.
• Prioritize work assignments, monitor workloads, and ensure timely resolution of technology issues.
• Provide guidance, coaching, and performance management for assigned personnel.
• Develop work plans, establish priorities, and evaluate service delivery effectiveness.
Healthcare Technology and Systems Support
• Oversee the support, maintenance, and enhancement of departmental applications, databases, and technology solutions.
• Coordinate upgrades, testing, implementation, and ongoing support of health-related information systems.
• Partner with business units to identify technology solutions that improve efficiency and service delivery.
• Ensure systems availability and continuity for critical Health Department functions.
Security and Compliance
• Support compliance with HIPAA, privacy requirements, cybersecurity standards, and City technology policies.
• Collaborate with Information Security teams to address risks, vulnerabilities, and compliance requirements.
• Participate in incident response activities involving Health Department technologies and data.
• Promote best practices for data protection, access management, and information governance.
Project and Vendor Management
• Coordinate technology projects from planning through implementation.
• Work with vendors, consultants, and service providers to support departmental technology needs.
• Monitor project schedules, deliverables, risks, and resource requirements.
• Assist with technology procurement, contract administration, and vendor performance management.
Business Relationship Management
• Serve as the primary point of contact between Health Department leadership and Information Technology teams.
• Gather business requirements and translate operational needs into technical solutions.
• Facilitate communication between stakeholders regarding technology priorities, issues, and project status.
• Provide recommendations to management regarding technology investments and strategic initiatives.
Customer Support and Service Delivery
• Ensure effective delivery of technical support services to Health Department personnel.
• Monitor service requests, incidents, and problem resolution activities.
• Identify opportunities to improve customer service and operational efficiency.
• Develop procedures and support documentation to promote consistent service delivery.
Strategic Planning
• Participate in long-range technology planning and departmental strategic initiatives.
• Evaluate emerging technologies and make recommendations for future improvements.
• Support cross-functional initiatives involving enterprise applications, data management, and digital transformation.

Qualifications

REQUIRES

• An accredited Bachelor's degree and 5 years of technology experience;
• OR an equivalent combination of qualifying education and technology experience.

Other Information

Military veterans encouraged to apply

Why You'll Love Working with Us - Core Employee Benefits (Benefits offered to all permanent employees unless otherwise specified)

Comprehensive Health Coverage
Affordable medical, dental, and vision plans with multiple options and low employee contributions.

Generous Paid Time Off
Enjoy vacation, sick leave, and 13 paid holidays-with accruals that grow the longer you're with us.

Secure Retirement Planning
City-funded pension plan plus an optional 457 savings plan to help you build long-term financial security.

Support for Life's Big Moments
Paid parental and bereavement leave to help you navigate major life events with peace of mind.

Tuition Assistance
Get reimbursed for eligible education expenses-invest in your future while you work.

Income Protection
Short- and long-term disability coverage options to safeguard your earnings.

Life Insurance Provided
City-paid life insurance with the option to add more coverage for extra peace of mind.

Community Volunteer Leave
Take up to 8 hours annually to give back to causes you care about.

Want the Full Picture?
Click here for a complete benefits summary.

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).